Last Updated: July 8, 2026

At VNN Mobility(“we”, “us”, or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect the following information:

Personal Information

• Full name
• Billing and shipping address
• Email address
• Phone number
• Account login information
• Payment information (processed securely by third-party payment providers)
• Order history and purchase details
• Any information you provide when contacting customer support

Automatically Collected Information

When you browse our website, we may automatically collect certain information, including:

• IP address
• Browser type and device information
• Operating system
• Pages visited
• Time spent on our website
• Referral URLs
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

• Process and fulfill your orders
• Provide shipping and delivery updates
• Manage your customer account
• Process payments
• Provide customer support
• Respond to inquiries and requests
• Improve our website, products, and services
• Prevent fraud and protect website security
• Send marketing communications (only where permitted by law)
• Analyze website performance and customer preferences

3. Payment Information

We do not store your complete payment card information.

All payments are processed securely through trusted third-party payment providers, such as:

• PayPal
• Stripe
• Credit card processors
• Other payment service providers available on our website

These providers handle your payment information according to their own privacy policies and security standards.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

• Remember your preferences
• Keep items in your shopping cart
• Understand how visitors use our website
• Improve website performance
• Provide relevant advertising and marketing

You can control or disable cookies through your browser settings. However, disabling cookies may affect certain website functions.

5. Third-Party Services

We may use third-party services to operate and improve our website, including:

• Payment processors
• Shipping providers
• Analytics services
• Marketing platforms
• Email service providers
• Advertising partners

These third parties may collect and process information according to their own privacy policies.

Examples may include:

• Google Analytics
• Meta Pixel
• PayPal
• Stripe
• Email marketing providers

We recommend reviewing the privacy policies of these third-party services for more information.

6. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information only when necessary, including:

• With payment processors to complete transactions
• With shipping companies to deliver orders
• With service providers who help operate our website
• When required by law or legal processes
• To protect our rights, safety, and property

7. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no online transmission or storage system can be guaranteed to be completely secure.

8. Data Retention

We retain your personal information only as long as necessary for:

• Completing transactions
• Providing customer services
• Meeting legal and accounting requirements
• Resolving disputes
• Preventing fraud

When information is no longer needed, we will securely delete or anonymize it.

9. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent for marketing communications
• Request a copy of your personal data

To exercise these rights, please contact us using the information below.

10. GDPR Rights (European Customers)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• The right to access your personal data
• The right to request correction or deletion
• The right to restrict processing
• The right to object to processing
• The right to data portability

We process personal information based on legitimate business interests, contractual obligations, legal requirements, or your consent.

11. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including:

• The right to know what personal information we collect
• The right to request deletion of personal information
• The right to opt out of the sale or sharing of personal information
• The right to non-discrimination for exercising your privacy rights

We do not sell your personal information.

12. Children’s Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate action.

13. Marketing Communications

If you subscribe to our newsletter or marketing emails, we may send you updates about:

• New products
• Promotions
• Special offers
• Company news

You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

Any updates will be posted on this page with a revised “Last Updated” date.

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15. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us:

Email: support@vnnmobility.com

Thank you for trusting VNN Mobility.