Returns & Refunds

Refund and Return Policy

Last Updated: July 8, 2026

Thank you for shopping at VNN Mobility. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help.

This Refund and Return Policy explains our rules regarding returns, exchanges, and refunds.

1. Return Eligibility

We accept returns within 30 days of the date you receive your order.

To be eligible for a return:

  • The item must be unused and in the same condition that you received it.
  • The item must be in the original packaging.
  • You must provide proof of purchase or order information.
  • The return request must be submitted within the return period.

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

Certain items cannot be returned, including:

  • Products that have been used, installed, or damaged after delivery
  • Items without original packaging
  • Customized or personalized products
  • Clearance or final sale items
  • Gift cards

If you are unsure whether your item is eligible for return, please contact us before sending it back.

3. How to Request a Return

To start a return, please contact our customer service team:

Email: support@vnnmobility.com

Please include:

  • Order number
  • Customer name
  • Product name
  • Reason for return
  • Photos or videos of the product (if applicable)

Do not send items back before receiving return instructions from us.

4. Return Shipping

Customers are responsible for return shipping costs unless:

  • The product arrived damaged
  • We sent the wrong item
  • The product has a confirmed manufacturing defect

We recommend using a trackable shipping service when returning items. We are not responsible for items lost during return shipping.

5. Damaged or Incorrect Items

Please inspect your order when it arrives.

If your product is damaged, defective, or you received the wrong item, please contact us within 7 days after delivery.

Please provide:

  • Order number
  • Description of the issue
  • Photos or videos showing the problem

We will review your request and provide a suitable solution, such as replacement, repair, or refund.

6. Refund Process

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If your refund is approved:

  • The refund will be processed to your original payment method.
  • Refunds are usually completed within 5-10 business days after approval.
  • Processing times may vary depending on your bank or payment provider.

Shipping fees are non-refundable unless the return is caused by our error or a defective product.

7. Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. Contact your bank, as processing times may vary.
  4. If you still have not received your refund, please contact us.

8. Exchanges

We replace items only if they are defective, damaged, or incorrect.

If you need to exchange an item, please contact us at:

Email: support@vnnmobility.com

9. Order Cancellation

Orders can only be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled. You may request a return after receiving the product according to this policy.

10. International Orders

For international orders:

  • Customers are responsible for providing accurate shipping information.
  • Import duties, taxes, and customs fees may apply depending on your country.
  • These charges are the responsibility of the customer.
  • Delivery times may vary due to customs processing.

11. Warranty Claims

Some products may include a manufacturer’s warranty.

If your product experiences issues covered under warranty, please contact us with your order details and product information.

Warranty coverage does not include damage caused by misuse, accidents, improper installation, or normal wear and tear.

12. Changes to This Refund Policy

We reserve the right to update or modify this Refund and Return Policy at any time.

Any changes will be posted on this page with an updated revision date.

13. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

Email: support@vnnmobility.com

Thank you for trusting VNN Mobility.